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🚀 Introduction

The future of customer service is now.

Welcome to the Quick Start guide for mendbuddy — your AI-powered assistant for repair services, buybacks, and product sales.

This section of the documentation is designed to help you launch your first Buddy quickly and confidently. Whether you're a solo technician or managing a growing repair business, you'll find everything you need to get up and running in minutes.

🧠 What is mendbuddy?​

mendbuddy is a no-code AI chatbot platform built specifically for electronics businesses. It enables you to:

  • Provide instant repair quotes and service info
  • Buy back devices from customers
  • Sell products or parts online
  • Automate responses to customer FAQs
  • Engage with users directly on your website and social channels
  • Scale your customer service 24/7 without hiring additional staff

Your Buddy is customisable, brandable, and trained using your own business data — so it speaks your language and supports your workflow.

🔧 What's Covered in the Documentation​

🚀 Quick Start​

Get your Buddy up and running quickly with step-by-step setup guides.

📚 Sources​

Power your Buddy with intelligent data sources:

  • Pulse Sources - Connect to Repair Pulse, Buyback Pulse, and Sales Pulse for real-time pricing and device data
  • Files - Upload PDFs, documents, and knowledge bases
  • URLs & Sitemaps - Import content directly from your website
  • Text - Add custom content and frequently asked questions

🔗 Integration Options​

Connect your Buddy across multiple channels:

  • Website Embed - Add to any website with simple code
  • WordPress - Dedicated WordPress plugin
  • WhatsApp - Direct WhatsApp integration
  • Facebook Messenger - Connect to Facebook Pages
  • Instagram - Social media integration

🤖 Buddy Management​

Control and customize your AI assistants:

  • Buddy Service Types - Configure Repair, Buyback, and Product Sales capabilities
  • Add-Ons - Expand beyond your subscription limits with flexible add-ons
  • Settings - Customize behavior, tone, and responses
  • Playground - Test and preview your Buddy's responses
  • Chat History - Review conversations and monitor performance

💳 Account & Billing​

Manage your subscription and account:

  • Profile - Account settings and preferences
  • Security - Password and access management
  • Subscriptions - Billing, plan management, and usage tracking

📊 Subscription Tiers & Limits​

mendbuddy offers flexible pricing to match your business needs:

FeatureFreeBronzeSilverGold
Buddies1124
Service Types13612
Monthly Chats402501,0003,000
Integrations✅✅✅✅

Need more? Purchase add-ons for extra Buddies, service types, or chat packages to scale exactly as you need.

🎯 Perfect for Electronics Businesses​

Whether you're offering:

  • Walk-in repairs - Screen replacements, battery swaps, diagnostics
  • Device buybacks - Purchasing used phones, tablets, laptops
  • Product sales - Selling refurbished devices, accessories, or parts
  • Service combinations - Any mix of repair, buyback, and sales

mendbuddy gives you a smart, automated way to assist customers 24/7 — all without needing a developer.

🔄 How a Chat is Counted​

Understanding your usage: A 'chat' towards your monthly limit is counted each time your Buddy sends a response to a user. User messages alone don't count — only Buddy's replies are counted against your allowance.

💡 Built for Growth​

Start with our Free tier and scale up as your business grows:

  • Flexible add-ons for specific needs
  • Tier upgrades for comprehensive feature increases
  • Multi-channel support to reach customers everywhere
  • Real-time analytics through chat history

💬 Feedback Welcome​

If something doesn't seem right or you'd like to suggest improvements:

💡 Share your thoughts at https://feedback.mendbuddy.com
We're building mendbuddy alongside our community and always open to ideas.

📚 What's Next?​

Ready to get started? Here are the essential next steps:

Let's build something smart together.