🛠️ Repair Pulse
Repair Pulse is mendbuddy's built-in tool for managing your repair pricing and services. It's designed to help your Buddy provide accurate, clear, and fast responses to customers asking for repair quotes or service details.
You can access this tool at:
Sources > Repair Pulse
This system works best when your data is well-structured and consistently named — giving Buddy everything it needs to quote confidently and correctly.
📄 Repair Pulse Columns
The Repair Pulse spreadsheet includes the following columns:
| Column | Purpose |
|---|---|
| Brand | The brand or manufacturer (e.g., Apple, Samsung, Google) |
| Device Model | The specific model of the device (e.g., iPhone 15 Pro, Pixel 10) |
| Repair Type | The type of repair offered (e.g., Battery, Rear Camera) |
| Quality | The part quality tier (e.g., Original, Aftermarket, Aftermarket Incell) |
| Price | The cost for this repair service (e.g., 160.00) |
| Notes | Optional notes (e.g., special conditions, turnaround times) |
⚠️ Consistent Naming is Critical
To help your Buddy deliver accurate responses, it's essential that you use consistent naming conventions across your data.
Here's what that means:
- ✅ Always use the same spelling and capitalisation for brands (e.g., "Apple" not "apple").
- ✅ Stick to a standard format for device models (e.g., "iPhone 13 Pro" not "iPhone13Pro").
- ✅ Use consistent terms in the Quality field (e.g., if you use "Original", avoid switching to "OEM").
🔁 Inconsistent naming may lead to confusing or incorrect Buddy responses.
We recommend reviewing your entries regularly and aligning with a set internal format or guide.
🛠️ How to Add & Edit Entries
➕ Manually:
- Enter each value in the appropriate fields.
- Use the + button to add it to the table.
- Hit Save to apply your changes.
📥 Bulk Upload:
To update or add multiple services at once:
- Click Download Template
- Edit it in your preferred spreadsheet tool
- Upload the completed file back into Repair Pulse
Buddy will immediately start using your updated data.
🧠 Use Cases for Notes
The Notes column is optional but powerful — it can be used to include:
- Service-specific terms (e.g., "Water resistance may be affected")
- Timeframes (e.g., "Same-day repair if dropped off before 2PM")
- Stock notices (e.g., "Limited availability")
Notes give Buddy extra detail to enhance its responses, while keeping your main data clean.
✅ Best Practices
- Use clear, customer-facing language (no internal jargon)
- Keep Repair Type names short but meaningful (e.g., "Screen Repair / Display Replacement" is fine)
- Format Prices as numbers only (e.g.,
160,99.99) - Keep Notes short and specific
🔄 Keep It Fresh
You can return to Repair Pulse at any time to:
- Add new devices or services
- Update pricing
- Remove discontinued services
Buddy will always use the latest saved version to respond to customer queries.
📦 Related Tools
Repair Pulse is part of the Pulse Engine:
- 🛠️ Repair Pulse – Repair services and pricing
- 🔁 Buyback Pulse – Pricing for trade-ins and buybacks
- 🛍️ Sales Pulse – Devices and products you sell
Each tool is designed to provide high-quality, structured data that your Buddy can use immediately.
💬 Got Feedback?
Want to improve how Repair Pulse works or suggest a new feature?
💡 Share your ideas at https://feedback.mendbuddy.com
Repair Pulse makes it easy to deliver professional, consistent repair quotes through your Buddy — giving customers clarity and boosting your efficiency.